Note: Details have been intentionally redacted for security reasons.
Made with:
Project ART is a custom-built Jira project with incredible capabilities. Taking complete advantage of automations; the project is a ground-up re-imagining, with a laser-focused aim – to efficiently manage active work on hundreds of contents pieces, shared among a team of 15+ members. It’s developed with a sharp focus on UX and project management, that streamlines the entire end-to-end production pipeline, with cascading automations that keep everything automatically updated without errors.
Previously, the workflow was organized very differently;
Checks > Creating tasks manually > Content / Visual > Manual upload/localization.
This introduced many areas of conflicts and wide potential for duplicated tasks, due to the manual nature of it.
(User Behavior)
For a user-centric approach – to make it simple for the end user, there is a lot of complexity and ingenuity that needs to happen at the backend.
Our simplest logical path was this:
Checks > Content / Visual > Sent for upload / localization
To make this above ring true for a team of 15+ is where the complexity comes in.
Taking our approach into account, we devised two fronts to tackle this challenge:
A good system needs approachable ways to interact with it, to support it. This is where our Jira dashboard based on Rich Filters, and a Structure for reporting came into play. Both of these provided touch-points to easily search and look up issues, the information relating to SLA and Team-wide stats were made available via the Structure.
Previous to this; we had extensive experience in creating automated inventories via Google Sheet, so this background provided us with key insights that were used to better the end product further.
A system is not functional if nobody knows how to use it. The last stage was preparing extensive documentation for various teams (Internal & External), so people were comfortable with it. The roll-out itself happened over three stages, with each one bringing in more people into the project. Over the course of three weeks, the transition was complete.